PLEASE NOTE THAT COVID IS AFFECTING ALL POSTAL AND PARCEL SERVICES.
TRANSPORT COMPANIES ARE DOING THEIR BEST BUT MOST SERVICES ARE EXPERIENCING SIGNIFICANT DELAYS!
How do our lovely gift boxes get from our studio to your nominated door?
For deliveries within Western Australia we use PEP transport, a WA owned and operated transport specialist with over 50 years of local experience.
For deliveries to other states and territories, we use a combination of Sendle, a third party courier company, and Australia Post.
How long will my gift box take to arrive?
Due to current courier delays, Perth metro orders are delayed and it is difficult to predict when your order will arrive. If your order is urgent or needs to arrive on a specific day, please contact us directly on firstname.lastname@example.org and we will do our best to make it happen!
With orders outside the Perth metro area, we can't guarantee your exact arrival day because of the logistics of sending goodies around the country!
To give you an idea of estimated times** please note these times are pre-COVID and are currently very hard to predict**:
WA is big so it depends where your gift is headed...but to give you a bit of an idea...to Busselton, Margaret River or Geraldton it's 2-4 business days.
To Melbourne: 4-6 business days.
To Sydney: 4-6 business days.
To Adelaide: 3-4 business days.
To Canberra: 4-6 business days.
To Hobart: 4-6 business days.
To Brisbane: 6-7 business days.
To Darwin: 7 business days.
What if I've forgotten a really important birthday/special occasion and I need urgent delivery?
Please contact us directly at email@example.com to discuss any urgent delivery needs. Please do get in touch even if you're really disorganised, and we will get your gift box out at breakneck speed. Please note that because this may use a different shipping method, it may incur an extra cost, which we will discuss with you on an individual basis.
How much will shipping cost?
For regular shipping, we use a two-tiered flat rate shipping model, meaning no nasty surprises when you get to the checkout.
For deliveries within the Perth Metro Area or to other major cities or hubs within Australia, the flat rate is $9.95 per box.
For regional areas within WA or other states, the flat rate is $19.95 per box.
If you aren't sure which shipping rate you fall into, don't worry! The shipping will be automatically calculated during the checkout process, depending on the delivery postcode you punch in.
If you are interested in International shipping, please contact us directly at firstname.lastname@example.org and we will do our best to make your international shipping dream a reality.
What happens if no one is home?
All our parcels are given AUTHORITY TO LEAVE IN A SAFE PLACE if no one is home. If there is no where safe to leave the gift or the driver cannot access the property (e.g. locked gate) then s/he will leave a card to organise a redelivery.
Can we deliver to PO boxes?
No, sadly our kind of boxes cannot be delivered to those kind of boxes. So we do require a physical street address for delivery.
Are the delivery vans refrigerated?
No they are not refrigerated. This means that there is the possibility that chocolate could soften during the delivery process. The Small Batch Gift Co is not liable if chocolate or any other products are altered as a result of their transportation. All of our gift items are stored in a cool environment prior to delivery, and gifts are delivered ASAP to minimise any risks.