Can I make changes to an existing box?
We want you to be doing back flips about your gift box purchase, so if there are any changes you would like to make to an existing box, please contact us at hello@thesmallbatchgiftco.com.au and we will do our best to accommodate your request.
Sometimes our customers like to add an extra item because, let's face it, more is more sometimes. For example adding a second lovely Seven Seas Tea or second delightful Kester Black nail polish colour!
Do you ever make substitutions to your boxes?
No way. We want stuff to be exactly as it says on the packet, so your gift box and items will be just the same as you see here on the website.  In the unlikely event of us needing to make a change, we will always contact you as soon as we receive your order, to chat about the options.
I notice some of your boxes contain alcohol.  What's the deal here?
Please note that both the buyer of the gift and the recipient of the gift must be over 18 years of age in these cases.  It's the law people!
How does shipping work?
Please see the "Shipping" area of our website.  There's quite the long essay there about shipping that contains all you need to know!
Can I send a personal message with my gift box?
You sure can!  Before you add a box to your cart, there is a field for you to add your gift card message.  We will hand write your message on to one of our gift cards (neatly, we promise!) and send it with the package.  Or leave this field blank if you prefer to write your own message and the gift box is coming via your own door.